IT Support Engineer

ElevenLabs is an AI research and product company that launched in January 2023 with breakthrough human-like voice technology. Today, the company serves millions of users and thousands of businesses including Deutsche Telekom and Meta. ElevenLabs has raised $781M in funding with a valuation of $22B, backed by leading investors like Andreessen Horowitz, ICONIQ Growth and Sequoia. The company operates three main platforms: ElevenAgents for deploying voice and chat agents at scale, ElevenCreative for generating and editing speech, music, image and video across 70+ languages, and ElevenAPI providing access to foundational AI audio models.

ElevenLabs operates with a high-velocity culture that prioritizes impact over titles, uses AI-first approaches across the organization, maintains excellence in everything built, and emphasizes global talent over location. The team includes researchers, engineers, operators and founders united in delivering lasting positive impact.

This IT Support Engineer role is based in the Warsaw office as a hybrid position requiring four days on-site per week and one day remote. You'll join the Engineering and Product team to support the company's growing infrastructure and employee base.

What you'll do

• Manage device lifecycles including laptop procurement, configuration, returns and secure data removal
• Provide direct technical support to colleagues in the Warsaw office and assist with office expansions and buildouts
• Maintain meeting room and audiovisual equipment to ensure reliable operation
• Serve as first point of contact for support requests by logging, prioritizing and resolving tickets while keeping users informed
• Conduct IT onboarding sessions for new team members
• Contribute to IT infrastructure projects and initiatives
• Create automations and Slack bots to reduce repetitive manual work
• Develop and maintain internal documentation, guides and playbooks to build institutional knowledge

What you'll bring

• Genuine passion for helping people solve technical problems with a friendly, user-focused approach
• Strong organizational skills, attention to detail and proactive work style
• Solid foundation across macOS, iOS and Android operating systems, networking fundamentals, SaaS platforms and audiovisual systems
• Hands-on experience with MDM platforms such as Jamf, Kandji or Fleet
• Working knowledge of Okta or similar identity providers with understanding of access management, SSO, MFA and user or group administration
• Ability to quickly learn new tools and technologies
• Clear written and verbal communication skills with ability to create helpful technical documentation

Nice to have

• Background working in high-growth or startup environments
• Experience in customer-facing or public-facing roles
• Familiarity with Agentic AI tooling
• Bash scripting experience

What they offer

• Stock options providing ownership in the company and participation in future success
• Competitive compensation with flexibility based on candidate experience level
• Annual company offsites in locations such as Croatia, Portugal and Switzerland
• Annual professional development stipend for learning and growth
• Annual social travel stipend to connect with colleagues
• Monthly co-working stipend for those not near main office hubs