Data+AI Workforce Transformation Practitioner — Customer Delivery

Databricks is the unified data and AI platform trusted by over 20,000 organizations globally, including 70% of the Fortune 500. The company provides a comprehensive suite of tools—from Genie and Lakebase to Agent Bricks and Unity Catalog—that enable enterprises to build, scale, and deploy data applications and AI systems. As organizations accelerate their AI adoption, Databricks is growing its Education & Training team to help customers move beyond successful pilots into lasting organizational transformation.

You will join Databricks as a Data and AI Workforce Transformation Practitioner on the Customer Delivery team, taking direct ownership of end-to-end workforce transformation engagements with the company's largest enterprise customers. Your role bridges the gap between technology and people: you will diagnose where customers stand today, design what needs to change, build transformation roadmaps, and drive execution until new ways of working take hold. You are the primary owner of each engagement, accountable for outcomes from start to finish.

What you'll do

• Lead the complete transformation cycle for each customer, spanning workforce assessments, capability building, operating rhythms, and adoption measurement. You own both the strategy and execution.

• Manage 2 to 3 concurrent customer engagements ranging from 2-week assessments to 16-week embedded transformations, balancing a mixed portfolio simultaneously.

• Design interventions across multiple organizational levels within a single engagement, building executive sponsorship with CDOs, CIOs, and CHROs while enabling managers and individual contributors below.

• Drive real execution: establish operating rhythms, coach internal champions, remove adoption blockers, and adapt your plan when circumstances shift.

• Design human-agent collaboration models by analyzing customer workflows and determining what should remain human-led, agent-assisted, or fully automated. Create differentiated capability pathways for technical builders and business users.

• Contribute to engagement scoping and pricing to ensure commercial commitments are achievable and realistic.

• Build repeatable tools, playbooks, and methodologies that extend your impact beyond direct delivery.

What you'll bring

• 8 or more years of hands-on experience leading workforce or organizational transformation in technology adoption contexts. You have executed transformations and owned outcomes.

• Proven ability to influence C-suite and VP-level decision makers and drive large-scale technology adoption across organizations.

• Substantive background in change management: you understand sponsorship models, adoption curves, resistance patterns, and how to cultivate internal champions.

• Ability to assess workflows, identify necessary changes, and design capability pathways to close the gap.

• Comfort navigating ambiguity and building playbooks as you go, not following a predetermined process.

• Experience with commercial conversations around engagement scope, pricing, and delivery commitments.

• Familiarity with data and AI platforms and the organizational adoption challenges they present.

Nice to have

• Background in professional services, management consulting, or customer success.

• Experience measuring behavioral change tied to business outcomes rather than activity metrics.

What they offer

• Base salary ranges from 115,000 to 197,550 USD depending on location zone, with eligibility for annual performance bonuses and equity.

• Comprehensive regional benefits package.