Revenue Operations Manager

Databricks is a leading data and AI platform that helps enterprises turn raw data into actionable insights at scale. The company's platform powers analytics and machine learning across industries, serving thousands of customers globally. As Databricks continues to grow its customer base, the Finance team is expanding to support the business operations that keep the company running smoothly.

The Revenue Operations team within Order to Cash ensures that millions of monthly usage records translate into accurate commits, invoices and revenue. Databricks is looking for a Revenue Operations Manager to lead usage operations and enhance the journey from contract booking through invoicing. You'll report to the Senior Manager of Revenue Operations, oversee a usage operations team based in India, and drive process improvements and automation across the function. Working closely with the Usage Compliance team, you'll own critical operational work including adjustments, billing corrections and reconciliation while that team focuses on policy and root-cause analysis.

What you'll do

• Validate incoming orders in the booking queue and serve as escalation contact for upstream teams on complex contract structures and non-standard terms before deals close.

• Oversee usage adjustments, billing corrections and customer credits in DBAR and ERP systems, ensuring compliance with usage policies and approval levels.

• Handle manual usage processing including uploads, reservations, ledger entries and retract-and-restate corrections with full audit trails.

• Lead month-end and quarter-end close activities including contract reconciliation across clouds, usage categorization, commit and PAYG reconciliations, and billing finalization.

• Build and maintain SQL-based dashboards in Databricks to automate reconciliations and reduce manual work toward touchless billing.

• Lead, develop and mentor the India-based usage operations team, setting priorities and expanding team capabilities.

• Partner with Engineering, Revenue Accounting, Deal Desk, Collections and other cross-functional teams to resolve billing and usage issues quickly.

What you'll bring

• Bachelor's degree in Accounting, Finance, Business or related field.

• Six or more years in revenue operations, billing operations or order-to-cash functions, preferably with usage or consumption-based billing experience.

• Two or more years managing and developing people, including leading offshore or shared-service teams.

• Hands-on experience with billing and rating systems, a major ERP such as SAP, NetSuite or Oracle, and Salesforce or CPQ platforms.

• Strong SQL skills and ability to write and maintain standard operating procedures for recurring processes.

• Proven track record running month-end close on time with SOX controls in place.

• Clear written communication with a commitment to documentation and knowledge sharing.

Nice to have

• Experience with commit, drawdown and burst contract models or cloud marketplace billing on AWS, Azure or GCP.

• Working knowledge of usage-based revenue recognition under ASC 606.

• Experience leading system migrations or parallel runs for billing or ERP platforms.

What they offer

• Full-time position based on the West Coast, United States.

• Commitment to fair and equitable compensation practices.