Senior Product Manager, KYB - MoonPay Enterprise

MoonPay is the infrastructure layer powering value movement across crypto, stablecoins, tokenized assets, and emerging financial rails. The company ranked #2 in Crypto Services on Fortune's inaugural Crypto 100 and made Forbes' America's Best Startup Employers 2026 (Top 25 in Finance). MoonPay operates with high standards, high velocity, and genuine accountability—a place built for people who care more about outcomes than process and thrive on hard problems with real ownership.

MoonPay Enterprise is the fund layer for businesses: stablecoins, treasuries, cross-border flows, and compliance-heavy operations run on their platform. The product is operationally complex—multiple banking providers, multiple payment rails, two product lines (Orchestration and Issuance), and active compliance surfaces across B2B, B2B2B, and B2B2C models. Every business customer clears KYB (Know Your Business) before a transaction moves. You'll own the product strategy and execution that turns KYB from a hybrid manual-registry process into a fast, measurable, API-first platform defensible to regulators and banking partners.

What you'll do

• Set multi-year strategy and roadmap for KYB across all MoonPay Enterprise onboarding models: partners onboarding onto MoonPay Enterprise, businesses onboarding directly, and business customers onboarding through partners. Own the outcome end-to-end.

• Instrument and improve the KYB funnel: pass rate, time-to-verified against a 48-72 hour target, manual review rate, and drop-off per step. Make approval speed and rejection quality measurable, then move both.

• Design the KYB API surface—statuses, webhooks, document submission, rejection reasons, retry semantics, resubmission flows—handling edge cases like sole proprietors, UBOs, and individuals holding multiple roles simultaneously.

• Partner with compliance to translate onboarding matrices and policy into product logic. Handle US versus non-US requirements, EDD triggers, high-risk classification, and Travel Rule capture without requiring partners to read policy documents.

• Evaluate and orchestrate the verification stack (currently SumSub), including cost per verification, automation rate, vendor performance, and when to introduce second providers, waterfalls, or in-house tooling.

• Develop product depth across KYB outcomes, UBO requirements, virtual account structures, API behavior, and how KYB decisions ripple into KYC, Travel Rule capture, banking-provider onboarding, and Issuance partner diligence.

What you'll bring

• Principal-level PM background with genuine depth in KYB, KYC, onboarding, identity verification, or risk as a platform rather than a feature. You've owned these surfaces at meaningful scale.

• High agency. You identify problems, claim ownership, and execute without waiting for mandates, briefs, or perfect information.

• Full autonomy to move zero to one on an unowned surface, from first principles through ship, without handoff documents or waiting for direction.

• AI fluency as your default operating mode. You use AI daily to handle manual work so you can focus on what actually matters.

• Ability to work across compliance, engineering, and banking partners as collaborators, not ticket queues. You shape how policy becomes product.

What they offer

• Full-time hybrid role based in London
• High-velocity, outcome-focused environment with real ownership and accountability