Customer Success Senior Manager

Ripple is transforming how value moves across the global financial system through blockchain technology and crypto solutions. The company serves financial institutions, businesses, governments and developers, working to create greater economic opportunity and fairness worldwide. Ripple combines a startup's pace and energy with an experienced leadership team building real-world impact in fintech.

We're hiring a Customer Success Senior Manager for our San Francisco office to own revenue growth and product adoption across our customer base. You'll develop deep strategic relationships, identify expansion opportunities and drive customers toward adopting our payments and custody solutions alongside other enterprise products.

Here's what the role involves

Build comprehensive understanding of each customer's technical infrastructure, organizational structure, decision-making processes and business goals. Act as a trusted Ripple advisor, helping customers unlock the full potential of our platform and shape innovative solutions together. Conduct thorough financial and business analysis to quantify key metrics like cost reduction and revenue impact. Identify and execute upsell and cross-sell opportunities by working closely with Sales, Engineering, Technical Services, Product Marketing, Finance, Legal and Business Development teams. Lead cross-functional initiatives that tackle complex business and operational challenges unique to each customer's situation. Gather feedback from customers and the market about Ripple's value proposition and share insights across the organization. Spot and champion process improvements within Ripple that enhance how we operate.

You'll bring 7+ years working in customer-facing roles at financial institutions, fintech companies or crypto organizations. You're skilled at managing multiple stakeholders in complex environments and have launched sophisticated, technology-driven B2B solutions. You excel at building relationships across global, cross-functional teams and have a track record coaching others toward ambitious goals. You're self-motivated, proactive and driven to create tangible business impact. Fluency in English is required; Spanish is a bonus.

What we offer

Annual base salary of 134,400 to 158,000 USD, plus equity, bonuses and commissions. Comprehensive benefits covering health, mental wellness, retirement, family formation and family support. Flexible in-office schedule with 10+ days per month in San Francisco determined by your team. Professional development budget, generous vacation policy, R&R days and industry-leading parental leave. Wellness reimbursement, catered lunches, fully-stocked kitchens, mobile phone stipend and regular team events and offsites.