Account Manager

BVNK is a stablecoin infrastructure platform that powers financial services for enterprises worldwide. Now part of Mastercard, BVNK enables businesses to move money across 130+ countries through a single integration, processing billions annually with 40+ licenses for fiat and digital assets. The company has been recognized as one of CNBC's World's Top Fintech Companies and a top 100 cross-border payment provider, trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire.

BVNK operates globally across EMEA, North America, and APAC with a core belief that stablecoins represent the new infrastructure layer for financial services. The organization combines Mastercard's payment reach with BVNK's digital asset expertise to help customers participate in emerging financial networks. The company culture emphasizes growth-minded people, diversity, and inclusion, having been recognized as one of Newsweek's Top 100 Global Most Loved Workplaces for three consecutive years.

This Commercial team position is based in New York or San Francisco and reports to the VP of Account Management and Customer Success for the Americas region. You'll own the strategic development and growth of key enterprise client relationships, ensuring long-term success and retention while identifying opportunities to expand account value.

What you'll do

• Serve as a trusted advisor to enterprise clients, understanding their business objectives and ensuring successful product adoption
• Develop and implement account growth strategies that identify upselling and cross-selling opportunities to increase lifetime value
• Lead contract negotiations and renewal discussions while managing and strengthening customer relationships over time
• Partner across Sales, Product, and Support teams to enhance customer satisfaction and address challenges proactively
• Analyze account performance metrics and industry trends to provide strategic insights that inform business decisions
• Monitor competitive activity and regulatory changes relevant to payments and digital assets, sharing findings with internal stakeholders
• Leverage AI and automation tools to streamline client workflows and improve operational efficiency

What you'll bring

• Proven account management or customer success experience within Payments, FinTech, or related enterprise environments
• Strong expertise in crypto, blockchain, stablecoins, or digital assets
• Demonstrated success managing and growing enterprise-level accounts with strategic revenue impact
• Exceptional relationship management, negotiation, and communication abilities
• Analytical capability to assess performance data and identify improvement opportunities
• Track record of implementing process improvements and efficiencies through AI and automation tools
• Ability to manage multiple priorities in a fast-paced, collaborative environment across different teams

What they offer

• Competitive salary with meaningful equity ownership through employee options
• Hybrid working flexibility with options to work from offices globally
• Flexible holiday approach and working hours
• Open, creative environment to shape BVNK's future and culture