Client Services Manager

Client Services Manager

Zero Hash is a leading cryptocurrency and stablecoin infrastructure platform that powers next-generation financial services. The company enables banks, brokerages, fintechs, and payment providers to offer crypto trading, stablecoin payments, and tokenized assets without managing complex blockchain infrastructure themselves. Zero Hash serves institutional clients including Morgan Stanley, Interactive Brokers, Stripe, Franklin Templeton, and BlackRock, supporting millions of end users globally while maintaining deep regulatory compliance across U.S. and international markets.

Founded in 2017 and backed by over $280 million in funding from leading venture firms and strategic investors, Zero Hash has established itself as a trusted partner for enterprises modernizing financial products. The platform abstracts away technical, regulatory, and operational complexity, allowing partners to integrate crypto capabilities through a single connection that supports trading, payments, settlement, and tokenized asset management. The company operates with a security-first and compliance-focused approach, regularly featured in top-tier media outlets and led by executives contributing to global conversations on the future of financial infrastructure.

In this remote role, you will serve as the primary day-to-day contact for institutional partner accounts. You'll manage relationship continuity, coordinate across Operations, Finance, Compliance, and Solutions Engineering teams, and ensure partners maximize value from onboarding through renewal.

What you'll do

• Manage day-to-day platform relationships for assigned partner accounts, including renewal cycles and regular check-ins
• Coordinate partner onboarding, launch checklists, and cross-functional pre-implementation activities
• Prepare weekly pipeline summaries and recurring reports while maintaining accurate CRM records
• Handle renewal documentation, offboarding logistics, invoice management, and audit coordination
• Triage billing inquiries and route KYC refresh requests to appropriate teams, escalating sensitive matters to account managers
• Manage partner notifications including distribution, templates, and tracking
• Document and maintain processes and playbooks to ensure consistent execution
• Support account review and QBR preparation, incident communication, and feature request routing
• Assist with team onboarding and operational wiki maintenance

What you'll bring

• Three to five years in client services, account management, customer operations, or program management, preferably with B2B or institutional clients
• Strong process discipline with the ability to build and maintain checklists, trackers, and cadences
• Professional written communication skills for partner-facing and cross-functional correspondence
• Proficiency with CRM systems, particularly Salesforce, and ability to produce accurate recurring reports
• Sound judgment about when to handle issues independently versus when to escalate to account managers, Finance, Legal, or Compliance
• Capacity to manage multiple concurrent deadlines across several teams

Nice to have

• Experience in fintech, payments, brokerage, or digital asset sectors
• Working knowledge of KYC, AML, or regulated-industry compliance coordination
• Background supporting QBRs, renewal processes, or onboarding programs
• Familiarity with Jira, Confluence, or similar project tracking and documentation tools

What they offer

• Healthcare, vision, and dental insurance with company covering roughly 100 percent of employee premiums and a portion of dependent coverage
• Equity opportunity
• Maternity and paternity leave after six months
• WeWork All Access membership
• Annual work-from-home stipend
• Annual learning and development stipend after six months